Refund policy

Return & Refund Policy

All custom and personalized items are made specifically for the customer and are non-refundable. Custom orders cannot be returned, exchanged, or canceled after the design has been approved or production has started.

Large custom orders require a 50% nonrefundable deposit before design work begins, materials are ordered, or production starts. The remaining balance must be paid before the completed order is shipped, delivered, or released for pickup.

Rush service may be available starting at $15, depending on the item, quantity, requested completion date, and material availability. Selecting rush service does not guarantee a completion date until confirmed by MoKinz Co. Rush fees are non-refundable once rush service has been confirmed and work has begun.

Customers are responsible for reviewing and approving all names, spelling, sizes, colors, wording, dates, photos, logos, and design details. MoKinz Co is not responsible for mistakes that were approved by the customer.

Ready-made, non-custom items may be eligible for a return only if they arrive damaged, defective, or incorrect. Please contact MoKinz Co within three days of delivery at mokinz@yahoo.com and include your order number and clear pictures of the issue.

Items must be unused and in their original condition. Shipping charges are non-refundable. Approved refunds will be returned to the original payment method.